IMS - Scorecard

Call Information
Fluidity (35 Points)
Item Name Weight Rating Criteria Deduction Score Comment
Introduction
(verbal handshake - Name - Language)		 3 3 0
-1
-3
First person interpretation 3 3 0
-1
-3
Intervention 6 6 0
-3
-6
Call Readiness 5 5 0
-5
Flow Control 6 6 0
-3
-6
Hold Protocol 3 3 0
-1
-3
Tone 6 6 0
-6
Call Closing 3 3 0
-1
-3
Section Weight: 35 / 35
Accuracy (50 Points)
Item Name Weight Rating Criteria Deduction Score Comment
Note taking 30 30
Transparency 10 10 0
-5
0
Clarification 10 10 0
-5
0
Section Weight: 50 / 50
Professionalism (15 Points)
Item Name Weight Rating Criteria Deduction Score Comment
Professionalism 15 15 0
-5
-15
Section Weight: 15 / 15
Pass & Fail Criteria:
Meets Expectations
>90%
Partially Meets Expectations
80% - 89%
Does not Meet expectations
Less than 80%
Evaluation Summary
Candidate: -
Language: -
English Evaluator: -
Target Evaluator: -
Date: -
Fluidity Score: 35 / 35
Accuracy Score: 50 / 50
Professionalism Score: 15 / 15
Final Score: 100 / 100
Final Score %: 100%
Meets Expectations