MNX - Scorecard

Call Information
Fluidity (50 Points)
Item Name Weight Rating Criteria Score Comment
Introduction
(verbal handshake - Name - Language)		 5 0
Call closure
(Thank you - Asking for further assistance)		 5 0
Tone (Monotonic) 10 0
Intervention 5 0
Pauses, Hesitation & Fillers 10 0
First person interpretation 5 0
Pace 10 0
Fluidity Section Total: 0 / 50
Accuracy (50 Points)
Item Name Weight Deduction Score Comment
Note taking 30 30
Common Medical (10 terms/Script) 10 10
Advanced Medical (5 terms/Script) 10 10
Accuracy Section Total: 50 / 50
Evaluation Summary
Candidate: -
Language: -
English Evaluator: -
Target Evaluator: -
Date: -
Fluidity Score: 0 / 50
Accuracy Score: 50 / 50
Final Score: 50 / 100
Final Score %: 50%
Does not Meet expectations (Less than 80%)